Refund policy

All goods must be in their original, unused condition with tags attached and returned to Liberty Streetwear Co. within 14 days of receiving your order. You must also have a receipt or invoice for proof of purchase. Refunds will be processed in the same payment method as the original purchase. If you made your purchase using a credit or debit card, your refund will need to be processed back on to the same card. Exchanges can be made in-store or by posting your goods back to us.

COST OF RETURNS

You are responsible for the cost of returning the goods intended for a refund or exchange. We suggest that you send your goods using a tracked method of postage to ensure the goods reach us safely. We cannot process a refund or exchanges until the goods have arrived at our head office.

Address for returned purchases to be sent:

PO Box 3130,

Browns Plains, Queensland 4118.

FAULTY OR INCORRECT ITEMS

In the rare case you have received the wrong item or if your item is faulty, please contact our customer service team admin@libertystreetwearco.com. Please include your name and order number.

If your item is faulty, please also include photos of the fault so it can be investigated.

AFTERPAY RETURNS

Afterpay orders are eligible for an exchange in-store (for the same or greater product value) or refund by our head office only. Afterpay orders will not be eligible for a refund in-store. Afterpay returns are subject to Liberty Streetwear Co. returns policy. 

You will be notified by Afterpay via email when your refund has been processed and all future payments for that order will be cancelled. Payments you have already made through Afterpay will be refunded to your original payment method (for example: your nominated credit or debit card). Refunds are processed immediately by Afterpay once they are notified by Liberty Streetwear Co., please allow up to 3 days for the amount to show in your bank account.